TERMS AND CONDITIONS

PROJECT ACCEPTANCE

At the time of proposal, Labels Studio will provide the customer with a written estimate or quotation by email.
These Terms and Conditions can be read at any time on the Labels Studio website.

A copy of the written estimate or quotation is to be signed and dated by the customer to indicate acceptance and should be returned to Labels Studio.

Alternatively, the client may send an official purchase order in reply to the estimate or quotation which binds the client to accept our terms and conditions, or an email acknowledging acceptance of the quotation.

For the avoidance of doubt, the Labels Studio Terms & Conditions are what govern the job, not any conditions on the customer’s purchase order.

Charges for design services to be provided by Labels Studio will be set out in the written estimate or quotation that is provided to the customer. At the time of the customer’s signed acceptance of this estimate or quotation, indicating acceptance of the Terms & Conditions, a non-refundable payment of 50% of the quoted fee will become immediately due.

Unless agreed otherwise with the Client, all design services require an advance payment of a minimum of fifty (50) percent of the project quotation total before the work commences or is supplied to the Client for review. The remaining fifty (50) percent of the project quotation total will be due upon completion of the work prior to upload to the server or release of materials.

DESIGN CHANGES

SOURCE FILES

We will supply proofs and PDF files as appropriate for printing, or other graphic files as detailed in the job scope or request. Charges for design work do not cover the release of our copyright design source files, including but not restricted to indd, psd, AI, png, fla or other source files or raw code; if the Client requires these files for transfer to an in-house or other designer, they will be subject to a separate quotation or ‘buy-out’ charge.

PAYMENT

Any invoice queries must be submitted by email within 14 days of the invoice date.

Accounts which remain outstanding for 30 days after the date of invoice, will incur late payment interest charge at the Bank of England Base Rate plus 8% on the outstanding amount from the date due until the date of payment.

Payments may be made by online transfer, credit card (Visa, Mastercard) or Debit Card.

Publication and/or release of work done by Labels Studio on behalf of the client, may not take place before cleared funds have been received.

By supplying text, images and other data to Labels Studio for inclusion in the customer’s website or other medium, the customer declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the customer, or rightful copyright or trademark owner.

Any artwork, images, or text supplied and/or designed by Labels Studio on behalf of the customer, will remain the property of Labels Studio and/or its suppliers unless otherwise agreed in writing. A licence for use of the copyright material is granted to the customer solely for the project defined in the scope or request and not for any other purpose.

The customer may request in writing from Labels Studio, the necessary permission to use materials (for which Labels Studio holds the copyright) in forms other than for which it was originally supplied, and Labels Studio may, at its discretion, grant this and may charge for the additional usage. Such permission must be obtained in writing before any of the aforesaid artwork, images, text, or other data is used.

Any software, code, plugin or other third party material used in a web or digital project remains the property of the creator and any ongoing licence fees or fees for upgrades are the responsibility of the client, not Labels Studio.

By supplying images, text, or any other data to Labels Studio, the customer grants Labels Studio permission to use this material freely in the pursuit of the design.

Should Labels Studio, or the customer supply an image, text, audio clip or any other file for use in a website, multimedia presentation, print item, exhibition, advertisement or any other medium believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the customer will agree to allow Labels Studio to remove and/or replace the file on the site.

The customer agrees to fully indemnify and hold Labels Studio free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permissions.

COPYRIGHT AND TRADEMARKS

The customer agrees that changes required over and above the estimated work, or in addition to the agreed scope, or where the client makes changes to the supplied copy or changes required to be carried out after acceptance of the draft design, will be liable to a separate charge.

The customer also agrees that Labels Studio holds no responsibility for any amendments made by any third party, before or after a design is published.

ALTERATIONS

Any indication given by Labels Studio of a design project’s duration is to be considered by the customer to be an estimation. Labels Studio cannot be held responsible for any project over-runs, whatever the cause. Estimated project duration should be deemed to be from the date that cleared funds are received by Labels Studio for the initial payment or by date confirmed in writing by Labels Studio.

DESIGN PROJECT DURATION

CANCELLATION

Cancellation of orders may be made initially by telephone contact, or e-mail, however, following this, Labels Studio will need formal notification in writing to the company’s postal address. The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering. The balance of monies due must be paid within 30 days. Please note: any cancellation which is not formally confirmed in writing and received by Labels Studio within 14 days of such instruction being issued, will be liable for the full quoted cost of the project.

Labels Studio makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies. Labels Studio will not be held responsible for any and all damages resulting from products and/or services it supplies. Labels Studio is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure. The customer agrees not to hold Labels Studio responsible for any such loss or damage. Any claim against Labels Studio shall be limited to the relevant fee(s) paid by the customer.

Labels Studio reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions. Labels Studio will not knowingly perform any actions to contravene these and the client also agrees to be so bound.

These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. Labels Studio reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.

GENERAL

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